Hi Heather

What version of Umbraco are you using ?

Just wondering - did you also check for the entry in the umbracoApp table ?

Another possibility is that you don't have write permissions on your site to the /umbraco/config/lang/en.xml and /umbraco/config/create/ui.xml files. Download the installation/help PDF and check that these files are as detailed in this document.

Keep me posted.

Regards

Nigel

Hi Nigel,

This is umbraco v 4.7.1 (Assembly version: 1.0.4281.20201)

Yes, I checked both the umbracoApp and the umbracoAppTree tables in the DB.

UI.xml includes the following:

 <nodeType alias="tagMaintenance">
    <header>Tags</header>
    <usercontrol>/create/simple.ascx</usercontrol>
    <tasks>
      <create assembly="Yoyocms.Umbraco.TagManager" type="TagTasks" />
      <delete assembly="Yoyocms.Umbraco.TagManager" type="TagTasks" />
    </tasks>
  </nodeType>

EN.xml includes:

  <area alias="sections">
    <key alias="content">Content</key>
    <key alias="media">Media</key>
    <key alias="member">Members</key>
    <key alias="newsletters">Newsletters</key>
    <key alias="users">Users</key>
    <key alias="settings">Settings</key>
    <key alias="developer">Developer</key>
    <key alias="statistics">Statistics</key>
    <key alias="courier">Courier</key>
    <key alias="concierge">Concierge</key>
    <key alias="translation">Translation</key>
    <key alias="installer">Umbraco Configuration Wizard</key>
    <key alias="tagMaint">Tag Maintenance</key>
  </area>

I'm not sure why it isn't appearing.

Hey

Was hoping it was one of those....

You have the dll in the bin directory? If not it you should get an error as opposed to the icon not appearing in the system tray.

Have you tried recycling the application pool ?

Cheers

Nigel

Hi Nigel,

Yes, the /bin/ contains "Yoyocms.Umbraco.TagManager.dll"...

I have recycled the app pool, even stopped and started it...

Hi Heather

Sorry but I am completely stumped at the moment.

Over the coming weekend I will try and create a test site and install the package on that and see how it goes.

I will update in due course.

Regards

Nigel

Hi Heather

I have spun up a test site and installed the package.

After logging out / in the tag icon appeared in the system tray, but the list of tags did not appear until I had touched the web.config. 

So overall things worked as expected.

In re-reading your post, the only other thing not checked is if the image file was written to the directory.

Can you check that this file exists in your site -> /umbraco/images/tray/tag.gif

If not I assume your permissions were "read only" and so did not allow the image to be written into the directory.

Grab the image from the package file and place in the above directory.

Hopefully this will get things working for you.

Cheers

Nigel

Hi Nigel,

That image was installed in the location you said it should be. I set up a fresh test site which gave me the same result (the details are in an email reply to your message to me).

I have no idea what is wrong...

Heather

@Nigel,

Can this be changed to use the default Umbraco section permissions? We have multiple admins that should have access.

Thanks,

Dan

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