url without www does not load

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Bezmundo 48 posts 139 karma points

Sep 08, 2016 @ 20:57
0

Url without www does not load

Umbraco Cloud

Umbraco 7
I have the following url's set in my 'Domains for live' :
- benmcdonough.co.uk
- www.benmcdonough.co.uk
The www website works but when entered without 'www' it doesn't load. I've set the 'Culture and Hostnames' as both on the root node.

Any ideas why this would not work?
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Alex Skrypnyk 6133 posts 23952 karma points MVP 7x admin c-trib

Sep 09, 2016 @ 07:54

0

Hi Bezmundo,

It looks like problem with IIS or domain settings, can you check?

Thanks,

Alex

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Bezmundo 48 posts 139 karma points

Sep 11, 2016 @ 08:47

0

Its UaaS so theres no ability to check IIS and all domains are pointing to the UaaS service

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Alex Skrypnyk 6133 posts 23952 karma points MVP 7x admin c-trib

Sep 11, 2016 @ 09:18

1

Bezmundo, interesting problem, did you write to HQ at the UAAS admin?

Thanks

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Dennis Adolfi 1082 posts 6446 karma points MVP 5x c-trib

Sep 11, 2016 @ 11:06

100

Hi Bezmundo.

Are both domains pointed to UaaS with CNAME records?

Some providers can't handle only setting CNAME records and then you need to set a A record for your none-www domain to: 23.100.15.180.

If that doesn't do the trick, then I would do as Alex said and contact UaaS support.

Best of luck to you!

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Rune Hem Strand 147 posts 911 karma points hq c-trib

Sep 11, 2016 @ 18:29

1

Hi Ben

What Dennis is true. There are differences between the various domain providers. I've asked for some details in the support chat if this doesnt help and we'll get someone to take a closer look.

All the best

Rune

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