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  • Rylan 67 posts 251 karma points
    Aug 01, 2017 @ 14:36
    Rylan
    0

    Not Running On Multiple Sites

    Trying to open the preview and dashboard. This version is 7.5.2

    enter image description here

    enter image description here

    This has happened on multiple websites with different versions. Any ideas what could be causing this issue as I installed the latest version? It works on some sites, which is the weird thing!

  • Rylan 67 posts 251 karma points
    Aug 01, 2017 @ 14:40
    Rylan
    0

    Weird my other version is 7.5.7 and it didn't work. I have no idea what could be causing this!

  • Mark Wemekamp 73 posts 385 karma points
    Aug 04, 2017 @ 11:08
    Mark Wemekamp
    0

    Hi Rylan,

    Could you watch in the log file (app_data/Logs/) and see if there are any error there?

  • Rylan 67 posts 251 karma points
    Sep 14, 2017 @ 19:45
    Rylan
    0

    Could this be it?

    2017-09-14 11:38:58,978 [P3116/D212/T801] WARN Umbraco.Core.Services.PackagingService - Packager: Error handling allowed templates. Template with alias 'SeoComposition' could not be found.

    2017-09-14 11:38:58,979 [P3116/D212/T801] WARN Umbraco.Core.Services.PackagingService - Packager: Error handling default template. Default template with alias 'SeoComposition' could not be found.

    I even upgraded the website to 7.5.9 from 7.5.8 and it did not fix the issue.

  • Rylan 67 posts 251 karma points
    Oct 25, 2017 @ 20:39
    Rylan
    0

    BUMP...

  • Mark Wemekamp 73 posts 385 karma points
    Oct 30, 2017 @ 09:24
    Mark Wemekamp
    0

    Sorry for the late response, the error you're receiving is a 500 server error (which isn't properly handled by javascript so you get this weird looking pages).

    The reason of the error is not being showed in the screenshots and should be located somewhere in the Umbraco log files possibly with a stacktrace.

    Before you look in the log file, can you check if the RankOne.dll file is located in the bin directory?

  • Rylan 67 posts 251 karma points
    Oct 30, 2017 @ 16:56
    Rylan
    0

    No worries Mark, it kinda was a back burner problem. But now was escalated for us to fix it!

    I just uninstalled rank-one and reinstalled it, and checked to see if the .dll is in the bin folder. It is!

    But I am still getting the same errors. Thanks, please let me know what next debugging steps to take.

  • Mark Wemekamp 73 posts 385 karma points
    Nov 01, 2017 @ 09:10
    Mark Wemekamp
    0

    Is there anything in the logs files? A stack trace would be really helpful, there should be an error somewhere.

  • Rylan 67 posts 251 karma points
    Nov 01, 2017 @ 14:56
    Rylan
    0

    Only thing is these were just web installs and never been opened through Visual Studio. We generally don't run any websites through visual studio. If there's a way to debug it online that would be ideal. Thanks

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