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  • Jeremias 15 posts 145 karma points
    1 week ago
    Jeremias
    0

    Problem with sending newsletter via newsletterstudio

    Hello,

    I have a little problem with the newsletterstudio. I installed it on our customers website. But now I get the error-message you can see below. My colleague and I searched for the reason of this problem. My colleague restartet the sql-server and after that it worked. But only for one time.

    enter image description here

    Strange is, that the test-email gets sent from the newsletterstudio.

    Does anybody has an idea?

    Thank you for helping!

  • Markus Johansson 1289 posts 3284 karma points
    1 week ago
    Markus Johansson
    0

    Hi!

    Thanks for using the package! What version are you running? Could you share the error message in clear text or in English please?

    Do you have a lot of members on the site? Are you using umbraco members or subscribers from the mailing lists in Newsletter Studio?

    The error seams to accour in the GetMembersInRole-method which might be a sign that there is some very heavy stuff going on there?

    / m

  • Jeremias 15 posts 145 karma points
    1 week ago
    Jeremias
    100

    Hi! we are using newsletterStudio 2.1.4

    For now we have already a solution for this problem. We changed the TCP/IP Properties.

    From:

    enter image description here

    To:

    enter image description here

    I know it is in german, because our customers are all from germany :)

    Greetings! Jeremias

  • Markus Johansson 1289 posts 3284 karma points
    1 week ago
    Markus Johansson
    0

    Hi!

    Okey, so was this connected to Newsletter Studio or some configuration issue on your side?

    // m

  • Jeremias 15 posts 145 karma points
    4 days ago
    Jeremias
    0

    In my opinion, this is a configuration issue!

  • Markus Johansson 1289 posts 3284 karma points
    4 days ago
    Markus Johansson
    0

    Not sure if I understand. An configuration issue on your server? Not with the package? Or can I do something to help?

  • Jeremias 15 posts 145 karma points
    4 days ago
    Jeremias
    0

    Hi! It was just a configuration on our server. We did no configuration in your package. Only on our SQL-Server.

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