I have a user on the back-end set up to receive Send To Push notifications. Issue is that she is not. I believe this started happening after we upgraded to 7.8.1. I cannot recall what we were on prior to that. 7.5/7.6, maybe.
This only seems to be an issue with her since I am also set to receive the notifications and do receive them. However, I set the option to receive after the upgrade.
Have tried saving the Send to Publish flag to false then saving as true again.
I recently created a dummy user to test Send to Publish. These she does get apparently.
Thought of changing the email earlier today and she still didn't get it.
For giggles I decided to try and see if the same was happening on our staging box and she did get the email.
Didn't think to try this before she left for the day. But swapped our usernames to see what would happen. I didn't get a notification. Will probably find out tomorrow is she got one.
It's probably unnecessary at this point since I'm close to saying screw it and just creating a new user for her. But looking into trying the dev SMTP that Dave suggested. Also asked one of the operations guys to see if he even sees it hitting the service or getting dropped after the fact for some reason. Had someone else check if it's going to spam prior to the original post and according to him it wasn't. But will hopefully have a better idea of what is happening once the main ops guy checks things out.
So she got back to me and she did get a notification after I swapped our usernames. So it must be something with her user.
Group stuff appears to be in order and matches mine. At this point, not sure what else to try other than just creating a new user for her and seeing if that helps.
Have yout tried taking a backup of the db and reproduce it locally with another mailserver. For local testing I use smtp4dev (https://github.com/rnwood/smtp4dev)
You can try to reproduce it. If you receive the mail than there is maybe something wrong with their mailserver.
We had issue with SendGrid a while back where all mails to one address were dropped by SendGrid
User not receiving Send To Publish notifications
I have a user on the back-end set up to receive Send To Push notifications. Issue is that she is not. I believe this started happening after we upgraded to 7.8.1. I cannot recall what we were on prior to that. 7.5/7.6, maybe.
This only seems to be an issue with her since I am also set to receive the notifications and do receive them. However, I set the option to receive after the upgrade.
Have tried saving the Send to Publish flag to false then saving as true again.
I recently created a dummy user to test Send to Publish. These she does get apparently.
Not sure where to go next.
Hi Charles,
Please make sure that you still have the SMTP settings in the web.config after your upgrade.
I helped with a similar case last week. Have a look at my answer here
https://our.umbraco.org/forum/using-umbraco-and-getting-started/91314-how-to-get-umbraco-notifications-working#comment-288172
Hope this helps,
/Dennis
I'll be able to verify it in the morning. But would SMTP settings being wrong only affect one person?
Hi Charles
This should not only affect noe user, but all user if it is the SMTP settings
Have you tried to have a look in the logs to see if you get some more info.
You can find the log files in the folder /App_Data/Logs
/Dennis
SMTP seems fine.
Nothing jumps out at me in the logs when things get published.
Have also asked the IT guy to see if it might be going to spam, but he wasn't able to find anything.
I know it sounds a stupid suggestion, but have you double checked the email address for the user?
Perhaps there's a typo?
Checked and verified that her email is correct.
Well, my only other option would be to actually change the email to something different, and the change it back.
That would slightly narrow it down to if it's a problem with Umbraco.
Stupid question, I'm sure, have you checked the spam/junk folder?
Do also check Dave's advice!
Thought of changing the email earlier today and she still didn't get it.
For giggles I decided to try and see if the same was happening on our staging box and she did get the email.
Didn't think to try this before she left for the day. But swapped our usernames to see what would happen. I didn't get a notification. Will probably find out tomorrow is she got one.
It's probably unnecessary at this point since I'm close to saying screw it and just creating a new user for her. But looking into trying the dev SMTP that Dave suggested. Also asked one of the operations guys to see if he even sees it hitting the service or getting dropped after the fact for some reason. Had someone else check if it's going to spam prior to the original post and according to him it wasn't. But will hopefully have a better idea of what is happening once the main ops guy checks things out.
So she got back to me and she did get a notification after I swapped our usernames. So it must be something with her user.
Group stuff appears to be in order and matches mine. At this point, not sure what else to try other than just creating a new user for her and seeing if that helps.
Hi Charles,
Have yout tried taking a backup of the db and reproduce it locally with another mailserver. For local testing I use smtp4dev (https://github.com/rnwood/smtp4dev)
You can try to reproduce it. If you receive the mail than there is maybe something wrong with their mailserver.
We had issue with SendGrid a while back where all mails to one address were dropped by SendGrid
Dave
Will give it a try, thanks.
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