umbraco 470 not sending emails - Contour

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Dunxmax 2 posts 22 karma points

Jul 13, 2015 @ 10:57

0

Umbraco 4.7.0 not sending emails

Contour

Umbraco 4

Hi All,

I truly am a newbie with Umbraco.

Basically, I've been handed a site that uses Umbraco, I currently don't have access to the hosting.

There is an issue with a contact form - it's not sending emails.

I have found where the form is set up and I have found the workflows - there doesn't appear to be a problem with the settings.

I'm wondering if anybody could tell me if this is likely to be a bug with the version of Umbraco I am using or is most likely to be a server configuration.

Either way, any advice would be gladly appreciated.

Thanks in advance

Duncan

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Sören Deger 733 posts 2844 karma points c-trib

Jul 13, 2015 @ 11:17
1
Hi Dunxmax,

welcome to our :-)

Have you any errors in the umbraco log?

At first you should have a look into the web.config file. You can find this file in the root folder of your website on your server. In this file there is a section "system.net" with the smtp-settings:
```
<system.net>
    <mailSettings>
      <smtp>
        <network host="YourSMTPserver" userName="yourMailUsername" password="yourMailPassword" />
      </smtp>
    </mailSettings>
  </system.net>
```
Here you should find your email credentials. If not, please edit the network tag, save the file and try it again.

Hope this helps?

Best, Sören
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Comment author was deleted

Jul 13, 2015 @ 11:54

Hi Duncan,

Can you check if umbraco can send out email notifications? So subscribe to an event (like publish) and then publish a page... if that doesn't work it's definitely a server config issue

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Dunxmax 2 posts 22 karma points

Jul 13, 2015 @ 12:00

0

Thanks for your swift response - I shall attempt to contact the server admin (easier said than done) and I'll get back to you.

Regards

Duncan

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Umbraco 4.7.0 not sending emails