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  • Avatar26posts46karma

    Need help with Workflow

    Eric Siebeneck started this topic January 13, 2012 @ 11:10

    I can't get the Contour Workflow to send email to the intended email address. I have the mailSettings in the web.config file set to the following:


            <network host="smtp.gmail.com" userName="user@gmail.com" password="password" port="587" />




    If it helps we're using the following version of Umbraco:

    umbraco v 4.7.0 (Assembly version: 1.0.4090.38017)

  • Tim Geyssens posted this reply January 16, 2012 @ 04:20

    And other emails are getting out, like umbraco user notifications?

  • Eric Siebeneck posted this reply January 16, 2012 @ 07:04

    Tim, thanks for the reply. Actually, there are no user notifications setup. I'd honestly like to figure out this issue, before we tackle more advanced options. :) 

    Any ideas on this? Also, feel free to ask questions (regarding versions or settings) if it helps to figure out this problem.

  • Tim Geyssens posted this reply January 17, 2012 @ 09:30

    Well if you could test if the user notification go out (just setup a test one) you'll know if this is a contour related issue or if all mails are failing.

    Have you setup a valid sender email address in the /config/umbracosettings.config file?

  • Eric Siebeneck posted this reply January 18, 2012 @ 06:10

    Thanks Tim. Actually there wasn't, so I added an email address and created a new user that is a Writer. I then logged in as that user, edited a page and clicked "Save and send for approval". But I didn't get an email. What's the next step? Does the email account used need to reside on the server (same domain address)? Can I use a gmail account?

  • Avatar2016posts4330karma
    CoreComment with ID: 103936
    Tom Fulton posted this reply January 18, 2012 @ 06:22

    Hi Eric,

    Have you tried checking the umbracoLog table to see if you're getting any errors? 

    Also in order to test the notifications you need to subscribe to them by right-clicking a parent node and selecting Notifications.

    Tim - does Contour work with SSL?

    If not I think Contour Contrib's Send Email Extended workflow does.



  • Eric Siebeneck posted this reply January 18, 2012 @ 07:19

    Hi Tom, I logged in as the Administrator, right clicked on the parent node and checked Send to Publish under Notifications. The Administrator account has the same email address (mine) and was used in the /config/umbracosettings.config file. I walked through the process again but still no email. 


    Also, I'll have our IT person check the umbracoLog table.

  • Avatar2016posts4330karma
    CoreComment with ID: 103942
    Tom Fulton posted this reply January 18, 2012 @ 07:57

    Hi Eric,

    I don't think the Send to Publish will actually send an email unless you subscribe to the Notifications for it first.  If you right-click and goto Notifications you can subscribe to emails for certain actions (including Send to Publish)


  • Eric Siebeneck posted this reply January 18, 2012 @ 08:05

    Right, so I have the Administrator account (my email address) subscribed to receive notifications for the action "Send to Publish". Did I not do it right... or am I missing something?

  • Avatar2016posts4330karma
    CoreComment with ID: 103945
    Tom Fulton posted this reply January 18, 2012 @ 08:07

    Sorry that sounds right, I misread your previous post :)

    Hopefully you might find an error on the umbracoLog that gives you some indication of the problem, or maybe Tim will chime in on whether Contour supports SSL

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