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  • Eric Siebeneck 46 karma points
    Jan 13, 2012 @ 23:10
    Eric Siebeneck
    0

    Need help with Workflow

    I can't get the Contour Workflow to send email to the intended email address. I have the mailSettings in the web.config file set to the following:

    <smtp>

            <network host="smtp.gmail.com" userName="user@gmail.com" password="password" port="587" />

    </smtp>

     

     

    If it helps we're using the following version of Umbraco:

    umbraco v 4.7.0 (Assembly version: 1.0.4090.38017)

  • Tim Geyssens11957 karma points admin core hq
    Jan 16, 2012 @ 16:20
    Tim Geyssens
    0

    And other emails are getting out, like umbraco user notifications?

  • Eric Siebeneck46 karma points
    Jan 16, 2012 @ 19:04
    Eric Siebeneck
    0

    Tim, thanks for the reply. Actually, there are no user notifications setup. I'd honestly like to figure out this issue, before we tackle more advanced options. :) 

    Any ideas on this? Also, feel free to ask questions (regarding versions or settings) if it helps to figure out this problem.

  • Tim Geyssens11957 karma points admin core hq
    Jan 17, 2012 @ 09:30
    Tim Geyssens
    0

    Well if you could test if the user notification go out (just setup a test one) you'll know if this is a contour related issue or if all mails are failing.

    Have you setup a valid sender email address in the /config/umbracosettings.config file?

  • Eric Siebeneck46 karma points
    Jan 18, 2012 @ 18:10
    Eric Siebeneck
    0

    Thanks Tim. Actually there wasn't, so I added an email address and created a new user that is a Writer. I then logged in as that user, edited a page and clicked "Save and send for approval". But I didn't get an email. What's the next step? Does the email account used need to reside on the server (same domain address)? Can I use a gmail account?

  • Tom Fulton4439 karma points c-trib
    Jan 18, 2012 @ 18:22
    Tom Fulton
    0

    Hi Eric,

    Have you tried checking the umbracoLog table to see if you're getting any errors? 

    Also in order to test the notifications you need to subscribe to them by right-clicking a parent node and selecting Notifications.

    Tim - does Contour work with SSL?

    If not I think Contour Contrib's Send Email Extended workflow does.

    -Tom

     

  • Eric Siebeneck46 karma points
    Jan 18, 2012 @ 19:19
    Eric Siebeneck
    0

    Hi Tom, I logged in as the Administrator, right clicked on the parent node and checked Send to Publish under Notifications. The Administrator account has the same email address (mine) and was used in the /config/umbracosettings.config file. I walked through the process again but still no email. 

     

    Also, I'll have our IT person check the umbracoLog table.

  • Tom Fulton4439 karma points c-trib
    Jan 18, 2012 @ 19:57
    Tom Fulton
    0

    Hi Eric,

    I don't think the Send to Publish will actually send an email unless you subscribe to the Notifications for it first.  If you right-click and goto Notifications you can subscribe to emails for certain actions (including Send to Publish)

    -Tom

  • Eric Siebeneck46 karma points
    Jan 18, 2012 @ 20:05
    Eric Siebeneck
    0

    Right, so I have the Administrator account (my email address) subscribed to receive notifications for the action "Send to Publish". Did I not do it right... or am I missing something?

  • Tom Fulton4439 karma points c-trib
    Jan 18, 2012 @ 20:07
    Tom Fulton
    0

    Sorry that sounds right, I misread your previous post :)

    Hopefully you might find an error on the umbracoLog that gives you some indication of the problem, or maybe Tim will chime in on whether Contour supports SSL

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