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  • Giancarlo Espinosa 2 posts 72 karma points
    Mar 23, 2017 @ 21:31
    Giancarlo Espinosa
    0

    Courier doesn't do anything, gives blank page

    Umbraco Courier
    Umbraco 7

    First of all, does one get support when purchasing Courier full version? I just purchased Courier full version.

    Here's my problem: go to the content page and click on a node (highest node aka home), then click on the Courier icon in the upper right "Actions" menu, click checkbox "Include all nodes below this one", click "Deploy", then I get a white screen. No error message. I'm not doing anything fancy, we had the same exact issues with Courier Express and we thought that it was an issue with the version we had. I just bought a full license of this product and it is on a fresh install of Umbraco. Do I need to also buy support to get it to work???

    I get the following in the logs:

    2017-03-23 16:19:35,918 [7] DEBUG Umbraco.Courier.Persistence.V6.NHibernate.NHibernateSessionManager - [Thread 7] Loading factory
2017-03-23 16:19:37,021 [7] DEBUG Umbraco.Courier.Persistence.V6.NHibernate.NHibernateSessionManager - [Thread 7] Complete (took 1101ms)
2017-03-23 16:20:36,146 [10] INFO  Umbraco.Courier.Core.TaskManager - [Thread 10] Added PackagingTask behind queue of : 0
2017-03-23 16:20:36,147 [10] INFO  Umbraco.Courier.Core.BackgroundTaskRunner - [Thread 10]  Task added Umbraco.Courier.Core.Tasks.PackagingTask
2017-03-23 16:20:36,149 [10] INFO  Umbraco.Courier.Core.BackgroundTaskRunner - [Thread 10] Starting
2017-03-23 16:20:36,155 [22] INFO  Umbraco.Courier.Core.TaskManager - [Thread 22] Starting PackagingTask with id: 899f8dea-edff-49b9-b0dc-ebd7856116e9
2017-03-23 16:20:39,195 [22] INFO  Umbraco.Courier.Core.Packaging.RevisionPackaging - [Thread 22] Document types: 32342508-990d-42c0-9e46-cf54e3226215 hash-mismatch (local/remote) ff22ca4dbdbd0c7b6fdd2d003ca23b523e154342 / 093b1e136bb53e26f7ca73322ac34d8d82238a00
2017-03-23 16:20:40,671 [22] INFO  Umbraco.Courier.Core.Packaging.RevisionPackaging - [Thread 22] Document types: 1fd36b49-ca5a-4490-a473-d97d6a8a8237 hash-mismatch (local/remote) a64b674790e1a167ca6841c2f28deae58a7712cd / 22359eca08b9abb4deba444094e540d6419cd0c3
2017-03-23 16:20:40,676 [22] WARN  Umbraco.Courier.Core.Packaging.RevisionPackaging - [Thread 22] 85a44631-7e62-46f3-827c-027046ad2cec_d8e6ad84-e73a-11df-9492-0800200c9a66 return null
2017-03-23 16:20:40,677 [22] WARN  Umbraco.Courier.Core.Packaging.RevisionPackaging - [Thread 22] 1dc1c4c9-5d60-4f77-9efb-64c2f43260e9_d8e6ad84-e73a-11df-9492-0800200c9a66 return null
2017-03-23 16:20:42,015 [22] WARN  Umbraco.Courier.Core.Packaging.RevisionPackaging - [Thread 22] 3715a84e-74bc-4346-a5db-55a7d608e181_d8e6ad84-e73a-11df-9492-0800200c9a66 return null
2017-03-23 16:20:42,022 [22] INFO  Umbraco.Courier.Core.Packaging.RevisionPackaging - [Thread 22] Document types: f38bd2d7-65d0-48e6-95dc-87ce06ec2d3d hash-mismatch (local/remote) d735386af5a0a53da8b19edf5dfdb75be9c6ced5 / 4e89f3838643c35bf69724265a54fda67b75ce97
2017-03-23 16:20:42,384 [22] DEBUG Umbraco.Courier.Persistence.V6.NHibernate.NHibernateProvider - [Thread 22] Closing session, UseGlobalSession: False, key: ce7d8160-8a18-4679-8c10-87ec82b04933
2017-03-23 16:20:42,401 [22] INFO  Umbraco.Courier.Core.TaskManager - [Thread 22] Completed PackagingTask with id: 899f8dea-edff-49b9-b0dc-ebd7856116e9
2017-03-23 16:20:54,019 [6] INFO  Umbraco.Courier.Core.TaskManager - [Thread 6] Added ExtractionTask behind queue of : 0
2017-03-23 16:20:54,019 [6] INFO  Umbraco.Courier.Core.BackgroundTaskRunner - [Thread 6]  Task added Umbraco.Courier.Core.Tasks.ExtractionTask
2017-03-23 16:20:54,019 [6] INFO  Umbraco.Courier.Core.BackgroundTaskRunner - [Thread 6] Starting
2017-03-23 16:20:54,020 [23] INFO  Umbraco.Courier.Core.TaskManager - [Thread 23] Starting ExtractionTask with id: 4c6477f4-6cca-4511-943a-a40bcad485a6
2017-03-23 16:20:54,029 [23] INFO  Umbraco.Courier.Core.Extraction.RevisionExtraction - [Thread 23] Running PopulateGraph
2017-03-23 16:20:54,140 [23] INFO  Umbraco.Courier.Core.Extraction.RevisionExtraction - [Thread 23] Finished PopulateGraph (took 110ms)
2017-03-23 16:20:54,145 [23] INFO  Umbraco.Courier.Core.Extraction.RevisionExtraction - [Thread 23] Starting extraction
2017-03-23 16:20:54,146 [23] INFO  Umbraco.Courier.Core.Extraction.RevisionExtraction - [Thread 23] Opens database session
2017-03-23 16:20:54,340 [23] INFO  Umbraco.Courier.Core.Extraction.RevisionExtraction - [Thread 23] Transfering pre-extraction files
2017-03-23 16:20:54,882 [23] WARN  Umbraco.Courier.Core.Diagnostics.Logging.RevisionLog - [Thread 23] [Warning]; Item Id: 8730a2fb-776b-4d72-af6a-839b1645c45a; Caller: Umbraco.Courier.Core.Extraction.RevisionExtraction; Process: resources; Msg: Compare: /media/1002/avocado.png is identical to destination and is ignored BeforeExtraction;
2017-03-23 16:20:55,039 [23] INFO  Umbraco.Courier.Core.Extraction.RevisionExtraction - [Thread 23] Running ExtractReadyRevisionBatch
2017-03-23 16:20:55,043 [23] INFO  Umbraco.Courier.Core.Extraction.RevisionExtraction - [Thread 23] Extracting batch of 8 items
2017-03-23 16:20:55,304 [23] INFO  Umbraco.Courier.Core.Extraction.RevisionExtraction - [Thread 23] Finished ExtractReadyRevisionBatch (took 265ms)
2017-03-23 16:20:55,305 [23] ERROR Umbraco.Courier.Core.Extraction.RevisionExtraction - [Thread 23] There was a problem with extracting database information for the item: CurrentItem is null
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Error extracting item, ID: f38bd2d7-65d0-48e6-95dc-87ce06ec2d3d_d8e6ad84-e73a-11df-9492-0800200c9a66, Name: Folder, Type: Umbraco.Courier.ItemProviders.DocumentType ---> could not insert: [Umbraco.Courier.Persistence.V6.NHibernate.EntityClasses.UmbracoNode][SQL: INSERT INTO umbracoNode (createDate, level, nodeObjectType, path, sortOrder, text, trashed, uniqueID, nodeUser, parentID) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?); select SCOPE_IDENTITY()] ---> Cannot insert duplicate key row in object 'dbo.umbracoNode' with unique index 'IX_umbracoNodeUniqueID'. The duplicate key value is (f38bd2d7-65d0-48e6-95dc-87ce06ec2d3d).
The statement has been terminated.
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.EndInvoke(IAsyncResult asyncResult)
   at Umbraco.Courier.RepositoryProviders.WebServiceProvider.RepositoryWebservice.EndExtractItems(IAsyncResult asyncResult)
   at Umbraco.Courier.RepositoryProviders.CourierWebserviceRepositoryProvider.ExtractItems(Item[] items, Boolean overWrite)
   at Umbraco.Courier.Core.Extraction.RevisionExtraction.ExtractItems(List`1 nodes)
   at Umbraco.Courier.Core.Extraction.RevisionExtraction.ExtractReadyRevisionBatch()
   at Umbraco.Courier.Core.Extraction.RevisionExtraction.Extract()
2017-03-23 16:20:55,330 [23] INFO  Umbraco.Courier.Core.Extraction.RevisionExtraction - [Thread 23] Rolling back changes due to errors
2017-03-23 16:20:55,491 [23] DEBUG Umbraco.Courier.Persistence.V6.NHibernate.NHibernateProvider - [Thread 23] Closing session, UseGlobalSession: False, key: bd327ad8-e874-4cb6-b721-5b1de9a51f21
2017-03-23 16:20:55,491 [23] WARN  Umbraco.Courier.Persistence.V6.NHibernate.NHibernateProvider - [Thread 23] Closing session called but there is no session open: bd327ad8-e874-4cb6-b721-5b1de9a51f21
2017-03-23 16:20:55,637 [23] ERROR Umbraco.Courier.Core.TaskManager - [Thread 23] Error ExtractionTask with id: 4c6477f4-6cca-4511-943a-a40bcad485a6
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Error extracting item, ID: f38bd2d7-65d0-48e6-95dc-87ce06ec2d3d_d8e6ad84-e73a-11df-9492-0800200c9a66, Name: Folder, Type: Umbraco.Courier.ItemProviders.DocumentType ---> could not insert: [Umbraco.Courier.Persistence.V6.NHibernate.EntityClasses.UmbracoNode][SQL: INSERT INTO umbracoNode (createDate, level, nodeObjectType, path, sortOrder, text, trashed, uniqueID, nodeUser, parentID) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?); select SCOPE_IDENTITY()] ---> Cannot insert duplicate key row in object 'dbo.umbracoNode' with unique index 'IX_umbracoNodeUniqueID'. The duplicate key value is (f38bd2d7-65d0-48e6-95dc-87ce06ec2d3d).
The statement has been terminated.
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.EndInvoke(IAsyncResult asyncResult)
   at Umbraco.Courier.RepositoryProviders.WebServiceProvider.RepositoryWebservice.EndExtractItems(IAsyncResult asyncResult)
   at Umbraco.Courier.RepositoryProviders.CourierWebserviceRepositoryProvider.ExtractItems(Item[] items, Boolean overWrite)
   at Umbraco.Courier.Core.Extraction.RevisionExtraction.ExtractItems(List`1 nodes)
   at Umbraco.Courier.Core.Extraction.RevisionExtraction.ExtractReadyRevisionBatch()
   at Umbraco.Courier.Core.Extraction.RevisionExtraction.Extract()
   at Umbraco.Courier.Core.Tasks.ExtractionTask.Run()
   at Umbraco.Courier.Core.BackgroundTaskRunner`1.ConsumeTaskInternal(T task)
2017-03-23 16:20:55,637 [23] ERROR Umbraco.Courier.Core.BackgroundTaskRunner - [Thread 23] An error occurred consuming task
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> Error extracting item, ID: f38bd2d7-65d0-48e6-95dc-87ce06ec2d3d_d8e6ad84-e73a-11df-9492-0800200c9a66, Name: Folder, Type: Umbraco.Courier.ItemProviders.DocumentType ---> could not insert: [Umbraco.Courier.Persistence.V6.NHibernate.EntityClasses.UmbracoNode][SQL: INSERT INTO umbracoNode (createDate, level, nodeObjectType, path, sortOrder, text, trashed, uniqueID, nodeUser, parentID) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?); select SCOPE_IDENTITY()] ---> Cannot insert duplicate key row in object 'dbo.umbracoNode' with unique index 'IX_umbracoNodeUniqueID'. The duplicate key value is (f38bd2d7-65d0-48e6-95dc-87ce06ec2d3d).
The statement has been terminated.
   at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
   at System.Web.Services.Protocols.SoapHttpClientProtocol.EndInvoke(IAsyncResult asyncResult)
   at Umbraco.Courier.RepositoryProviders.WebServiceProvider.RepositoryWebservice.EndExtractItems(IAsyncResult asyncResult)
   at Umbraco.Courier.RepositoryProviders.CourierWebserviceRepositoryProvider.ExtractItems(Item[] items, Boolean overWrite)
   at Umbraco.Courier.Core.Extraction.RevisionExtraction.ExtractItems(List`1 nodes)
   at Umbraco.Courier.Core.Extraction.RevisionExtraction.ExtractReadyRevisionBatch()
   at Umbraco.Courier.Core.Extraction.RevisionExtraction.Extract()
   at Umbraco.Courier.Core.Tasks.ExtractionTask.Run()
   at Umbraco.Courier.Core.BackgroundTaskRunner`1.ConsumeTaskInternal(T task)
2017-03-23 16:21:54,674 [10] INFO  Umbraco.Courier.Core.TaskManager - [Thread 10] Added PackagingTask behind queue of : 0
2017-03-23 16:21:54,674 [10] INFO  Umbraco.Courier.Core.BackgroundTaskRunner - [Thread 10]  Task added Umbraco.Courier.Core.Tasks.PackagingTask
2017-03-23 16:21:54,674 [22] INFO  Umbraco.Courier.Core.TaskManager - [Thread 22] Starting PackagingTask with id: 2427d0cc-f07f-4063-baab-7cf981fd0881
2017-03-23 16:21:56,927 [22] INFO  Umbraco.Courier.Core.Packaging.RevisionPackaging - [Thread 22] Document types: 32342508-990d-42c0-9e46-cf54e3226215 hash-mismatch (local/remote) ff22ca4dbdbd0c7b6fdd2d003ca23b523e154342 / 093b1e136bb53e26f7ca73322ac34d8d82238a00
2017-03-23 16:21:58,190 [22] INFO  Umbraco.Courier.Core.Packaging.RevisionPackaging - [Thread 22] Document types: 1fd36b49-ca5a-4490-a473-d97d6a8a8237 hash-mismatch (local/remote) a64b674790e1a167ca6841c2f28deae58a7712cd / 22359eca08b9abb4deba444094e540d6419cd0c3
2017-03-23 16:21:58,194 [22] WARN  Umbraco.Courier.Core.Packaging.RevisionPackaging - [Thread 22] 85a44631-7e62-46f3-827c-027046ad2cec_d8e6ad84-e73a-11df-9492-0800200c9a66 return null
2017-03-23 16:21:58,196 [22] WARN  Umbraco.Courier.Core.Packaging.RevisionPackaging - [Thread 22] 1dc1c4c9-5d60-4f77-9efb-64c2f43260e9_d8e6ad84-e73a-11df-9492-0800200c9a66 return null
2017-03-23 16:21:59,137 [22] WARN  Umbraco.Courier.Core.Packaging.RevisionPackaging - [Thread 22] 3715a84e-74bc-4346-a5db-55a7d608e181_d8e6ad84-e73a-11df-9492-0800200c9a66 return null
2017-03-23 16:21:59,141 [22] INFO  Umbraco.Courier.Core.Packaging.RevisionPackaging - [Thread 22] Document types: f38bd2d7-65d0-48e6-95dc-87ce06ec2d3d hash-mismatch (local/remote) d735386af5a0a53da8b19edf5dfdb75be9c6ced5 / 4e89f3838643c35bf69724265a54fda67b75ce97
2017-03-23 16:21:59,464 [22] DEBUG Umbraco.Courier.Persistence.V6.NHibernate.NHibernateProvider - [Thread 22] Closing session, UseGlobalSession: False, key: 5e319b44-c367-4aaf-b89d-228fb23ffaef
2017-03-23 16:21:59,465 [22] INFO  Umbraco.Courier.Core.TaskManager - [Thread 22] Completed PackagingTask with id: 2427d0cc-f07f-4063-baab-7cf981fd0881
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  • Dennis Aaen 4499 posts 18254 karma points admin hq c-trib
    Mar 23, 2017 @ 21:44
    Dennis Aaen
    0

    Hi Giancarlo,

    When you have purchase a Courier license then you have support for this product.

    Would it be possible for you to let us know what version of Umbraco CMS you are using and also what version of Courier you are using?

    Did you get any errors in the browser console?

    All the best,

    /Dennis

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  • Giancarlo Espinosa 2 posts 72 karma points
    Mar 23, 2017 @ 21:57
    Giancarlo Espinosa
    0

    Thanks for offering to help. How do I open a support ticket?

    I'm using Courier Full 3.0.7 and Umbraco 7.5.11.

    I am getting errors in the browser console:

    Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
send @ VM2933 jquery.js?cdv=1440151733:4
ajax @ VM2933 jquery.js?cdv=1440151733:4
loadRevision @ VM2945 RevisionJsonRender.js:89
(anonymous) @ VM2945 RevisionJsonRender.js:25
each @ VM2933 jquery.js?cdv=1440151733:2
each @ VM2933 jquery.js?cdv=1440151733:2
success @ VM2945 RevisionJsonRender.js:19
i @ VM2933 jquery.js?cdv=1440151733:2
fireWith @ VM2933 jquery.js?cdv=1440151733:2
z @ VM2933 jquery.js?cdv=1440151733:4
(anonymous) @ VM2933 jquery.js?cdv=1440151733:4
VM2935 jquery-migrate.min.js?cdv=1440151733:2 JQMIGRATE: Migrate is installed, version 1.4.0
VM2933 jquery.js?cdv=1440151733:4 POST http://localhost:5940/umbraco/plugins/courier/pages/ViewTaskManager.aspx/GetProcessed 500 (Internal Server Error)
send @ VM2933 jquery.js?cdv=1440151733:4
ajax @ VM2933 jquery.js?cdv=1440151733:4
updateTaskList @ ViewTaskManager.aspx?revision=__f020b634-1475-4bb0-9bcb-c42009594ffe&dialog=true&taskId=f0d57fea-34…:55
updateView @ ViewTaskManager.aspx?revision=__f020b634-1475-4bb0-9bcb-c42009594ffe&dialog=true&taskId=f0d57fea-34…:243
VM2933 jquery.js?cdv=1440151733:4 POST http://localhost:5940/umbraco/plugins/courier/pages/ViewTaskManager.aspx/GetProcessed 500 (Internal Server Error)
send @ VM2933 jquery.js?cdv=1440151733:4
ajax @ VM2933 jquery.js?cdv=1440151733:4
updateTaskList @ ViewTaskManager.aspx?revision=__f020b634-1475-4bb0-9bcb-c42009594ffe&dialog=true&taskId=f0d57fea-34…:55
(anonymous) @ ViewTaskManager.aspx?revision=__f020b634-1475-4bb0-9bcb-c42009594ffe&dialog=true&taskId=f0d57fea-34…:206
success @ ViewTaskManager.aspx?revision=__f020b634-1475-4bb0-9bcb-c42009594ffe&dialog=true&taskId=f0d57fea-34…:103
i @ VM2933 jquery.js?cdv=1440151733:2
fireWith @ VM2933 jquery.js?cdv=1440151733:2
z @ VM2933 jquery.js?cdv=1440151733:4
(anonymous) @ VM2933 jquery.js?cdv=1440151733:4
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  • Dennis Aaen 4499 posts 18254 karma points admin hq c-trib
    Mar 25, 2017 @ 15:22
    Dennis Aaen
    0

    Hi Giancarlo,

    I would be great if you use this contact form to submit the support ticket to us https://umbraco.com/contact-us/

    Please add as much information you can in the ticket, then we can help you.

    Then we also have the possible to escalate this to our development team if we need to.

    Best,

    -Dennis

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  • fluxmatix 4 posts 74 karma points
    Sep 25, 2017 @ 20:45
    fluxmatix
    0

    Hi Dennis,

    Did you manage to resolve this issue?

    Thanks.

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  • Damon 217 posts 287 karma points
    Mar 28, 2017 @ 19:39
    Damon
    0

    Can you let us know if you fix this problem please

    Thanks,

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  • Barb Romito 12 posts 74 karma points
    May 17, 2017 @ 17:36
    Barb Romito
    0

    Please let us know f there is a fix. We are experiencing the same issue.

    Umbraco 7.5.11 Courier 3.0.8

    However, it is intermittent and seems to be the Document Type: Image. Courier will hang when attempting to send all content. If we "uncheck" Doc type: image and repackage it will send.

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  • fluxmatix 4 posts 74 karma points
    Sep 25, 2017 @ 20:43
    fluxmatix
    0

    Has anyone been able to fix this? Having the same issue.

    Thanks!

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  • Barb Romito 12 posts 74 karma points
    Oct 05, 2017 @ 17:49
    Barb Romito
    0

    Yes. The image doc type needed to be the same in each instance. There was a difference from one instance to the next. After these were corrected it has been running great.

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