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  • Patrick McAndrew 7 posts 27 karma points
    Jan 01, 2013 @ 14:40
    Patrick McAndrew
    0

    Unable to reset password in our

    Password reset does not work.  I enter email, click reset and nothing happens.

  • Jan Skovgaard 11280 posts 23678 karma points MVP 10x admin c-trib
    Jan 01, 2013 @ 19:37
    Jan Skovgaard
    0

    Hi Patrick

    Have you checked the spam folder to see if the e-mail ended up there?

    /Jan

  • Patrick McAndrew 7 posts 27 karma points
    Jan 02, 2013 @ 21:37
    Patrick McAndrew
    0

    Hi Jan,

    Yes, I checked the spam folder.  Nothing.  The odd thing is that there is no feedback at all after submitting - not sure if that how it's supposed to work, but usually you would expect a confirmation message.

    Thanks,

    Patrick

  • Patrick McAndrew 7 posts 27 karma points
    Jan 02, 2013 @ 21:40
    Patrick McAndrew
    0

    Note that the password reset works fine for my new account - its just the old account that doesn't work.

  • Patrick McAndrew 7 posts 27 karma points
    Jan 30, 2013 @ 21:12
    Patrick McAndrew
    0

    No one can help with this? 

  • John C Scott 473 posts 1183 karma points
    Jan 30, 2013 @ 21:30
    John C Scott
    0

    Have you ever changed the email address?

    I ask this because I had a problem a few months ago with an account and apparently if you change your email address it still uses the old one in some cases. Which could explain why you saw the recently created one working ok and the old one not, and apparently not delivering email, if it were going to the address you created the account with.

  • Patrick McAndrew 48 posts 163 karma points
    Jan 30, 2013 @ 21:49
    Patrick McAndrew
    1

    Thanks John, good tip!  All sorted

  • John C Scott 473 posts 1183 karma points
    Jan 30, 2013 @ 22:45
    John C Scott
    0

    Analysis to the rescue once again :)

  • Marc Ferrold 1 post 71 karma points
    Feb 23, 2016 @ 08:33
    Marc Ferrold
    0

    Hey, hi, hello

    I am having problems retrieving my password - I do receive an email with a new password, but that password is apparently also incorrect when I try to use it, so I am unsure how to proceed. Any help would be very much appreciated :)

  • Dennis Aaen 4499 posts 18254 karma points admin hq c-trib
    Feb 23, 2016 @ 08:49
    Dennis Aaen
    0

    Hi Marc and welcome to our.

    If you still need to get your password reset, then you can sent me an email on dennis (at) umbraco dot com. Then I can reset it for you and sent the new password to you.

    /Dennis

  • Dennis Aaen 4499 posts 18254 karma points admin hq c-trib
    Feb 23, 2016 @ 12:36
    Dennis Aaen
    0

    We solved this by email.

    /Dennis

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