We've setup teacommerce on our site and are successfully taking orders via Paypal. The issue we have is that we are not getting notified of any new orders. The only email going out is when we manually process the order in the backend.
The important part here is the payment status - when its Initial it means the payment callback hasent been processed and the order stage is still a cart. This should be an order when the payment callback is processed. Have you tested your IPN from paypal? You say the cart/order change stage when you save it. Could you try and check the DB when you return from PayPal? What is the payment stage and order stage (isOrder)? And then when you click the details view of the order in the Tea Commerce section - what is the values then? (When you open the details view it will try and get a status update from PayPal, so that might be why the status changes).
Order status and confirmation email
We've setup teacommerce on our site and are successfully taking orders via Paypal. The issue we have is that we are not getting notified of any new orders. The only email going out is when we manually process the order in the backend.
We have setup the IPN return URL = http://www.yourdomain.com/tcbase/teacommerce/PaymentCallback/PayPal.aspx
We have setup Auto Return with this URL = http:// www.yourdomain.com/shopping-basket/confirmation-of-sale.aspx, and turned on PDT.
All new orders are coming through to the admin section but the status is set to:
- Order Status = New
- Payment Status = Initial (not sure what this should be).
- Order Stage = Cart
Once we process the order in the backend, then this changes to order.Surely we should be seeing Orders in the backend and not Carts, if the Paypal payment has been successful.
Hi Ian
The important part here is the payment status - when its Initial it means the payment callback hasent been processed and the order stage is still a cart. This should be an order when the payment callback is processed. Have you tested your IPN from paypal? You say the cart/order change stage when you save it. Could you try and check the DB when you return from PayPal? What is the payment stage and order stage (isOrder)? And then when you click the details view of the order in the Tea Commerce section - what is the values then? (When you open the details view it will try and get a status update from PayPal, so that might be why the status changes).
Kind regards
Anders
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