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  • Avatar145posts179karma

    Error processing the request

    Giorgos Grispos started this topic November 7, 2010 @ 11:13


    Thanks for the great utility,

    I've downloaded and modified the project to meet my requirements. The thing is that I am getting the error below, you can trace the error with ff and firebug, have a look on the url below


    {"Message":"There was an error processing the request.","StackTrace":"","ExceptionType":""}

    Any ideas how to debug the error, I am quite new to .net

    - Umbarco 4.5.2
    - .net 4
    - windows server 2008
    - iis 7.5

    Thanks! Giorgos

  • Avatar145posts179karma
    Comment with ID: 52797
    Giorgos Grispos posted this reply November 7, 2010 @ 12:09

    I turned off the custom erros to see what the error is. I am getting this

    {"Message":"error sending mail","StackTrace":"   at RVContactForm.RVContactFormMailer.SendContactForm(MailerRequest req)","ExceptionType":"System.Net.Mail.SmtpException"}

    Any ideas? Giorgos

  • Avatar12posts32karma
    Comment with ID: 52806
    Richard posted this reply November 7, 2010 @ 08:45


    Yes thanks for this great package - it looks like a really great form - if I can get it to send a message. 

    I have the same setup as above - i.e. Umbraco 4.5.2, Windows server 2008, net 4. 

    The error I am getting is:

    "error sending form
    we are sorry but we have some problem to deliver your message. please try again soon." - but I can't troubleshoot futher than that."
    (I did modify the form ID in the RVContactForm.js file because of the form inside a form problem when using a master template)
    I have checked the SMTP settings and I can telnet to the mailserver with the smtp address and port - so I know the connectivity is there.

  • Avatar292posts430karma
    Comment with ID: 52846
    Eran posted this reply November 8, 2010 @ 11:53


    do you have working SMTP configuration? (in you web config)

    example for gmail:

           <network host="smtp.gmail.com" port="587" userName="eran@thereturnvalue.com" password="111111" defaultCredentials="false" />



  • Avatar12posts32karma
    Comment with ID: 52977
    Richard posted this reply November 9, 2010 @ 01:34

    Hi Eran - Thanks the script is working great. It is much easier than some of the other scripts I have set up.

    The problem was actually not in the smtp configuration. We found the problem in the JavaScript file - it was posting data to "/domain/en/contact-us/umbraco/webservices/RVContactFormMailer.asmx" instead of  "/umbraco/webservices/RVContactFormMailer.asmx".

    Sorry I don't think this is relevant to Giorgios problem above - but just in case someone else is getting "error sending mail" this might help.

  • Avatar292posts430karma
    Comment with ID: 53087
    Eran posted this reply November 10, 2010 @ 10:36

    Thanks Richards and if you like it you can vote for it on the main project page, at the top right.

    actually this bug was fixed in previous version and i dont know how it got back..
    anyway the explanation is:
    the ajax call was:

    url: "umbraco/webservices/RVContactFormMailer.asmx/SendContactForm",

    instead of adding trailing slash:

    url: "/umbraco/webservices/RVContactFormMailer.asmx/SendContactForm",

    when not adding trailing slash, it treat this as relative path (and in your case, translate it to: /domain/en/contact-us/umbraco/webservices/RVContactFormMailer.asmx).  adding the slash treat it like absolute path from the domain root.

    i will patch this package asap.



  • Avatar292posts430karma
    Comment with ID: 53090
    Eran posted this reply November 10, 2010 @ 10:50

    i uploaded an updated package and solution with this bug fix.

    by the way, i also fix in the js another bug:

    the image path of the preloader gif also fixed from relative path (../media etc) to absolute (/media).




  • Thang Cao posted this reply April 19, 2011 @ 07:01

    I also got the same error message and it worked well for our site after I changed the EnableSSL to "false". this value is dependent on your host provider.

    Hope this helps for some cases!

  • Avatar292posts430karma
    Comment with ID: 74442
    Eran posted this reply April 19, 2011 @ 07:35

    thanks thang for the tip!

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