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  • Avatar31posts51karma

    Can't get to my licence file

    Arni Gunnar Ragnarsson started this topic February 24, 2011 @ 10:03

    Hi.

    I bought a copy of Contour a few months back, recieved an email from the automated system telling me my licence file was ready for download.

    The link in the email does not work, and I have no idea where to get to that file.

    I have sent Niels an email a few times without luck, and I really need this licence file now. Anyone who can help out?


  • Avatar6154posts10535karma
    adminComment with ID: 66693
    Jan Skovgaard posted this reply February 24, 2011 @ 10:28

    Hi Arni

    Maybe you should try to send an e-mail to support@umbraco.org - I have used this one before and they respond to this in my experience.

    Hope this helps.

    /Jan


  • Avatar31posts51karma
    Comment with ID: 66703
    Arni Gunnar Ragnarsson posted this reply February 24, 2011 @ 11:57

    Got this reply from support@umbraco.org:

    -------------------------------------------------------------------------

    Hi!

    Thank you for contacting the Umbraco Support! E-mails to this account
    are no longer being read or processed.

    We launched a new and better support area which have replaced the
    current one. You can access it here by logging in using your
    umbraco.org account:
    http://umbraco.org/support

    If you have any questions or run into difficulties with the new
    system, please get in touch on
    http://umbraco.org/about/contact/New-Support

    We hope that you'll enjoy the improvements that the new system will bring!

    Best,
    Niels...

    -------------------------------------------------------------------------

    And I am downloading my licence file right now ...


  • Avatar4941posts9865karma
    HQComment with ID: 66808
    Tim Geyssens posted this reply February 25, 2011 @ 03:47

    Hi Arni,

    You can simply download your license from your profile on umbraco.org

    Or you can use the dashboard control in the Contour section to fetch your license.

    If these don't work for you please get in touch trough the contact form

    http://umbraco.com/contact/send-us-an-email

    Cheers,
    Tim


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